Server Availability – Service Level Agreement (SLA)
 

Data Uptime Guarantee – No More Than 5 Minutes Down-Time
Actual Downtime	Credit
Up to 2 Hours	1 Day of Monthly Charge
2 hours (up to 8 hours)	1 Day of Monthly Charge per 2hours
8 hours (up to 32 hours)	1 Week of Monthly Charge per 8 hours
32 hours and up	1 Months Charge

Remedies:

Upon Client’s request, made within 10 business days of the last day of the month in
which the SLA was not met, the Client shall be entitled to service credits as set forth
herein. A credit shall be applied only to the month in which the event giving rise to the
credit occurred. In no event shall the total credit, in the aggregate for all SLAs, issued in
any month exceed the equivalent of 100% of the relevant monthly charges for the
affected service. SLA credits are your sole and entire remedy in the event of an outage.