Service Level Agreement

I. CAPACITY
The Client certifies that it has the capacity to enter into a legally binding agreement. If
the Client does not have the capacity to enter into a legally binding agreement, they will
need a cosigner.

II. HARDWARE/SOFTWARE
The Client is responsible for providing all hardware and/or software required to transfer
data to our servers. They will also need internet access enabling them to connect to our
servers.

III. DATA AND CONTENT (for pre-constructed sites that need hosting)
1) All data provided by the Client must be server-ready. The Company will not be
responsible for modifying the data to make it operate on our system. All necessary
information for making data server-ready is available upon request. Also, the company
will make no effort to verify information provided. The Client is solely responsible for
verifying the validity of information placed on the Company’s servers.

2) The Company will make every reasonable effort to keep backups of the Client’s
information to prevent data loss. However, the Company will not be responsible for
lost data in any event, including, but not limited to, hardware failure, fire, or natural
disaster, among other things.

3) The Client understands that upon termination of the contract the Company will no
longer maintain files associated with the Client’s account.

IV. LIMITED LIABLITITY
Client uses the Company’s servers at the Client’s own risk. The Company makes no
guarantees that the service provided will be error-free. Should our servers go offline,
the Client will be compensated for any downtime. While we make every effort to keep
our servers online at all times, our liability is limited to a prorated dollar amount as
specified in Appendix B, the “Service Level Agreement”. We will not be responsible
for any lost profits due to downtime.

V. TAXES
The client is solely responsible for paying any relevant taxes associated with their
company. This includes sales tax from goods sold using the Company’s computers.

VI. TRADEMARKS AND COPYRIGHTS
Client asserts that it either holds all applicable trademarks and copyrights to any protected
data that it has on the Company’s servers or has permission to use the data from the
holder of the trademark or copyright.

VII. ACCEPTABLE USE
Client agrees to the terms of the “Acceptable Use Policy” as outlined in Appendix A.

VIII. LATE PAYMENT
Late payment by Client is subject to penalties as deemed necessary by the Company. These
penalties include, but are not limited to, implementation of late fees and suspension of service.

IX. PRIVACY POLICY
Any information the company collects from the Client will be used solely for continuing
business agreements with the Client. Information will not be sold, traded, or otherwise
distributed in any way.

X. TRANSFERABILITY
This contract cannot be transferred. This contract must be terminated, and a new contract
must be formed.

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